hagzy Privacy Policy

When registering on the hagzy platform and using our services, we may collect the following types of information. Each piece of information is used to improve the quality of our services and to ensure the security of your account.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact information
• Mobile number (for payment verification via bKash, Nagad or Rocket)
• National ID card or passport details (when identity verification is required)
• Financial transaction details (deposit and withdrawal history)

1.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Site usage patterns and gaming activity
• Login times and account activity records

hagzy uses your collected information only for lawful and specific purposes. We process your information for the following reasons:

2.1 Account Management and Service Delivery

Your information is used to create and manage your hagzy account, verify your identity, and process transactions. This information is essential to complete minimum deposit of ৳300 and withdrawal of ৳800 via bKash, Nagad and Rocket.

2.2 Security and Fraud Prevention

Your gaming and transaction history is monitored to protect your account from unauthorized access, fraudulent activity and money laundering.

2.3 Customer Support

Our 24/7 Bengali live chat support team may use your account information to resolve your issues quickly. This is done solely to improve the quality of support provided to you.

2.4 Communications and Notifications

Your email address may be used to send you bonuses, promotions, important updates and account-related notifications. You may opt out of such communications at any time.

2.5 Responsible Gaming

Your information is used to monitor your gaming behaviour, identify signs of excessive gambling, and provide responsible gaming tools. For more details, please visit our Responsible Gaming page.

The hagzy.cam website uses cookies and similar tracking technologies. These technologies store small data files in your browser.

3.1 Types of Cookies

• Essential Cookies: Required for the site to function properly, such as maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences, such as language selection and game settings.
• Analytics Cookies: Collect aggregated data to understand how the site is used, which helps us improve our services.

You can control cookies by changing your browser settings. However, please note that disabling certain essential cookies may affect the functionality of the site.

hagzy does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Certain trusted technology partners are engaged to operate our platform (such as payment processors and game software providers like Pragmatic Play, Spribe, PG Soft). These partners may only access the information necessary to provide their specific services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

If disclosure of information is required by a valid order from a competent court or law enforcement authority, hagzy may be obliged to provide the necessary information to the relevant legal authority.

4.3 Fraud Prevention

Where money laundering, fraud or other illegal activity is suspected, information may be provided to the relevant authorities. This is necessary to protect the interests of all legitimate users.

To ensure the security of your personal information, hagzy applies multiple layers of technical and organisational security measures.

5.1 Technical Security

• SSL/TLS Encryption: All information exchanged between your browser and our servers passes through encrypted channels.
• Data Encryption: Stored sensitive information is protected with industry-standard encryption technology.
• Firewall and Security Monitoring: Advanced firewalls and continuous security monitoring are in place to prevent unauthorized access to our systems.
• Two-Factor Verification: Additional verification steps are taken in the event of suspicious login attempts.

5.2 Organisational Security

Only authorised personnel may access your information when there is a legitimate need to do so. All staff are required to comply with strict privacy policies and receive regular security training.

While we are committed to maintaining the highest level of security, no method of data transmission over the internet or electronic storage is 100% secure. If you experience any security-related concern, please contact us immediately at [email protected].

hagzy retains your personal information only for as long as required by legal, business or regulatory needs.

6.1 Active Accounts

All information is retained and used to provide services for as long as your account remains active.

6.2 After Account Closure

Even after an account is closed or deleted, we may retain certain information for a specified period due to legal obligations, fraud investigations and regulatory requirements. Financial transaction records may be retained for an extended period in accordance with applicable law.

6.3 Deletion of Information

Once the required retention period has ended, your information is securely deleted or anonymised so that it can no longer be used to identify you.

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: If any of your information is inaccurate, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, although full deletion may not be possible where legal or regulatory obligations apply.
• Opt Out of Marketing Communications: You may request to stop receiving promotional emails at any time.
• Data Portability: You may request a copy of the information we hold about you.

To exercise any of the above rights or to raise a privacy complaint, please contact us at: [email protected]. We generally respond to your request within a reasonable time.

hagzy services are intended for persons aged 21 and above only. We do not intentionally collect personal information from minors.

An age verification process is carried out at the time of registration. If we suspect that a user is a minor, we will immediately suspend that account and take steps to delete the relevant information.

If you are aware that a minor has registered on our platform, please notify us immediately at [email protected].

Our platform may have connections to third-party service providers (such as game provider companies). These third parties have their own privacy policies.

hagzy is not responsible for the privacy practices of these third parties. We recommend that you read the privacy policy of any third-party service before using it.

Payment service providers — bKash, Nagad and Rocket — operate under their own privacy policies. When transacting through these services, the policies of those organisations also apply.

hagzy may update this Privacy Policy from time to time. The Policy may be reviewed and revised due to business changes, the addition of new services, or changes in law.

For significant changes, we will notify you by email or through a notification on the platform. The "Last Updated" date at the top of the Policy will always reflect the most recent revision.

Continued use of hagzy after any changes will be considered as your acceptance of the updated Policy. We therefore recommend that you check this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, or for any requests related to the privacy of your information, please contact us:

We are committed to responding to your privacy requests with care. Our support team is active around the clock (BST, UTC+6).