hagzy Terms and Conditions

These terms and conditions ("Terms") apply to the use of the hagzy platform and all its services. By visiting the hagzy website, creating an account, or using any service, you are considered to have given your consent to be bound by these Terms.

If you disagree with any part of these Terms, you are requested to refrain from using the hagzy platform. These Terms are a legally binding document and are governed by the laws in force in Bangladesh.

In these Terms, the words "we", "our" and "hagzy" refer to the hagzy platform and its operating entity. "You", "user" or "player" refers to any registered or unregistered person who is using our platform.

To open an account on hagzy and enjoy its services, the following eligibility requirements must be met:

• You must be at least 21 years of age.
• You must be a legal individual with the capacity to enter into a contract on your own behalf.
• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate and complete.
• You must agree to provide the documents necessary to verify your identity.

2.1 Identity Verification (KYC)

The hagzy platform follows a Know Your Customer (KYC) process for security and legal compliance. For withdrawals above a certain amount, or upon request by our authorities, you may be required to provide the following documents:

• A copy of your National ID Card (NID) or passport.
• Proof of current address (e.g. utility bill, bank statement).
• Proof of ownership of the payment method.

We reserve the right to temporarily suspend withdrawals until the identity verification process is complete.

The responsibility for ensuring the security of your hagzy account rests entirely with you. You commit to the following:

• Keep your login credentials (username and password) confidential and do not share them with any third party.
• Use a strong and unique password that has not been used on any other site.
• Ensure you log out after using a shared device.
• Notify us immediately of any unauthorized activity on your account.
• Do not operate the account on behalf of someone else or using a third party's funds.

4.1 Deposits

The following methods are accepted for making deposits on the hagzy platform: bKash, Nagad and Rocket. The minimum deposit amount for all methods is ৳300.

• Deposits must be made only from a payment account registered in your own name.
• Depositing using a third party's account or credit card is prohibited.
• The amount of a successful deposit will be reflected in your hagzy account.

4.2 Withdrawals

The minimum withdrawal amount for all methods is ৳800. Withdrawal requests are generally processed within 5–30 minutes. The following conditions apply to withdrawals:

• Withdrawals will only be returned via the same method used for the deposit.
• The deposit method and the withdrawal method must be the same.
• The required wagering conditions must be met before withdrawing bonus funds.
• We reserve the right to withhold withdrawals if identity verification has not been completed.
• Withdrawals may be suspended if fraudulent activity is suspected.

hagzy offers various bonuses and promotions. By accepting a bonus, you agree to the following terms:

5.1 Welcome Bonus

A 150% bonus on the first deposit is available to newly registered players, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times (10x) — meaning withdrawals can be made after wagering the total bonus amount 10 times.

5.2 General Bonus Rules

• Each bonus offer may have its own validity period, wagering requirements and restrictions.
• A bonus may only be used once, unless the offer states otherwise.
• Claiming a bonus through multiple accounts or with the help of a third party is strictly prohibited.
• We reserve the right to cancel a bonus if its misuse is suspected.
• If a withdrawal is attempted without meeting the bonus terms, the bonus and any associated winnings will be forfeited.
• We reserve the right to modify or cancel the bonus program at any time.

5.3 VIP Program

The hagzy VIP program has four tiers: Bronze, Silver, Gold and Platinum. A weekly cashback benefit is provided at each tier — up to 0.4% for Bronze, up to 0.8% for Silver, up to 1.1% for Gold and up to 1.5% weekly cashback for Platinum. You can advance to higher tiers based on your activity and loyalty.

To maintain a safe and fair gaming environment on hagzy, the following activities are strictly prohibited:

• Using any kind of automated software, bots, hacking tools or third-party assistance.
• Exploiting any error or vulnerability in the platform and attempting to gain an unfair advantage.
• Attempting to influence outcomes through collusion or multiple accounts.
• Using the platform for money laundering or any other illegal financial activity.
• Behaving in a disrespectful manner toward other players or staff.
• Attempting to access any system without authorization.
• Creating an account or claiming a bonus by providing false information.

Involvement in any of the above prohibited activities will result in the immediate closure of the account and all funds may be confiscated.

6.1 Game Outcomes and Fairness

All games on the hagzy platform are conducted on fair play principles. Equal opportunity for every player is ensured in determining game outcomes. If there is a dispute over any game outcome, a complaint can be submitted through our designated process.

hagzy believes that gaming is a form of entertainment and should be enjoyed responsibly. We actively work to prevent problem gaming.

• You can set daily, weekly or monthly deposit limits for yourself.
• You can take a temporary break from your account (Self-Exclusion) if needed.
• If you are facing gaming-related problems, please contact our support team.
• Use parental controls to keep minors away from gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

All content on the hagzy platform — including designs, logos, graphics, software, text, images and other materials — is reserved as the intellectual property of hagzy or its licensors.

• Copying, modifying or distributing any content from the platform without our prior written permission is prohibited.
• You may use the platform for personal, non-commercial purposes.
• Any form of reverse engineering or attempting to expose the platform's source code is prohibited.

To the maximum extent permitted by applicable law, hagzy is not liable for the following:

• Loss caused by internet connection disruptions or technical issues.
• Problems arising from errors in third-party software or systems.
• Loss caused by your own negligence or violation of these Terms.
• Financial loss resulting from account closure due to fraudulent activity.
• Any event beyond our control (force majeure).

The platform is provided "as is" and we do not guarantee any specific outcome. Both winning and losing are possible in gaming and you should remain aware of this risk.

hagzy may temporarily suspend or permanently close your account in the following circumstances:

• If you violate any provision of these Terms.
• If evidence of fraudulent activity or the creation of multiple accounts is found.
• If money laundering or any other illegal activity is suspected.
• If there is evidence of operating an account under a false identity.
• Failure to provide the documents required for identity verification.
• At your own request (Self-Exclusion or an application to close the account).

10.1 Account Closure by You

You may close your account at any time by notifying our support team. Before submitting a request to close your account, please arrange to withdraw any eligible funds remaining in your account.

hagzy is committed to protecting your personal information. Read our Privacy Policy to learn more about how we collect, use, and protect your data.

• Your information is kept secure through SSL encryption.
• Your information is not sold or shared with third parties, unless required by law.
• Your information may be used to prevent fraud and improve our services.
• You have the right to request access to, correction of, or deletion of your information.

In the event of any dispute or complaint, we will first attempt to resolve it through discussion. The complaint process is as follows:

• First, report the issue through our 24/7 live chat support.
• If needed, send a detailed complaint by email: [email protected]
• Once a complaint is received, we will investigate it within a reasonable time.
• Our decision will be considered final, but it may be reviewed on the basis of sufficient evidence.

Applicable law will govern any dispute resolution, and we expect both parties to seek a resolution in good faith.

hagzy reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• Updated terms will be published on this page and the "Last Updated" date will change.
• Registered players may be notified of significant changes by email or through the platform.
• Continued use of the platform after changes indicates acceptance of the updated terms.
• If you do not accept the new terms, you may request to close your account.

Therefore, it is recommended that you review this page regularly.

If you have any questions or feedback about these terms and conditions, please contact us:

• 24/7 live chat support — chat in Bengali, we are here for you.
• Email: [email protected]
• Support hours: Around the clock (BST, UTC+6).